Frequently Asked Questions (FAQ)
Using this directory
What is this Resource Directory?
This directory is a public list of substance use and mental health services in Richmond and Henrico. It helps people find support, learn about services, and connect with organizations in the community.
Who is this directory for?
This directory is for:
- People looking for help
- Family members and caregivers
- Service providers and referral partners
- Anyone can use it
Is this an emergency service?
No. This directory does not provide emergency help.
If you or someone else is in danger, call 911.
For immediate mental health support, call or text 988 to reach the Suicide and Crisis Lifeline.
Getting listed
How are organizations added to the directory?
Organizations are only listed if they:
- Respond to outreach, or
- Submit their information using the Agency or Organization Update Form
- Each organization shares their own service details.
- Listings are reviewed before being added.
Do organizations need a physical office to be listed?
No. Organizations can be listed even if they:
- Work virtually
- Operate from a home office
- Offer mobile or community-based services
What matters is that services are available to the community.
Why isn’t my organization listed?
Your organization may not be listed if:
- You have not submitted the update form
- You did not respond to outreach
- Your services do not match the focus of this directory
- Your information is incomplete
Organizations can request to be added at any time using the update form.
Does being listed mean the City endorses an organization?
No. Being listed does not mean the City recommends or approves any organization.
The directory is meant to share information only.
Accuracy and updates
How often is information updated?
Organizations can update their information at any time using the Agency or Organization Update Form.
Listings are reviewed regularly, but updates depend on organizations sharing current information.
How can my organization be added or updated?
Organizations can submit or update their information using the Agency or Organization Update Form.
What if I find incorrect information?
If something looks wrong, please contact us or ask the organization to submit an update form so we can correct it.